The weather right now puts an emphasis on the AC in the HVAC business, as James Chandler and partner Gurveer Sangha are well aware. The two launched Total Aire Care Inc. in Breslau earlier this year, and are currently busy making sure customers’ homes maintain that oh-so-sweet level of air conditioning this summer.
A veteran of the heating, ventilation and air conditioning (HVAC) industry, Chandler said the company’s goal is to keep the temperature just right all year round.
Opening for business in March just before the pandemic lockdown hit may have created some extra hurdles, but for Chandler and Sangha, starting Total Aire Care Inc. was never going to come without some level of anxiety. That said, heating and air conditioning are essential services required no matter what measures were implemented by the province, especially in an area with few direct services.
“[We’ve had] great support from the community, not just in Breslau, but in all of Kitchener-Waterloo,” said Chandler of response to the venture. “Part of the main reason why we decided to open this business is to make sure that the customers know all their options… Opening up in Breslau, it’s just a good base for us. We didn’t find that there was another HVAC company in that area, so we wanted to make sure that we could be there for the community if they needed the service.”
Starting out in the industry working a part-time job when he was just 16 years of age, Chandler says he has now been working full-time in the HVAC business for more than 15 years. Working at different companies for the last few years, the man who is now his business partner came to him with a business proposal and they decided it was the “perfect time to see what they can do,” and opted to start their own company.
Currently the two business partners focus on residential dwellings for all their HVAC needs, offering everything from full diagnostics right down to emergency services for homes that may suffer from a breakdown in the middle of a spate of bad weather. He says this is something that is always going to be essential to maintain a comfortable home and ensure the health of everyone who lives there.
“So when it comes to being busy, our summers are getting hotter and longer and then you have the flipside of it in the wintertime where it’s cold and heat is an essential. Air conditioning is becoming more of an essential every year, as well.”
What sets Total Aire Care apart from other companies offering similar services is their commitment to honesty, ensuring customers know every option available to them and giving a one-on-one experience that makes them customers for life, said Chandler, who advises homeowners to do yearly checks of their furnace and air conditioning systems.
He notes there are many people who go 10 or 15 years without getting their equipment checked, though they wouldn’t do that with their cars – you take it to get brakes and oil checked, so when it comes to the two most important appliances in your house, why wouldn’t you treat them with the same level of care? he asked.